Table of Contents
How We Protect Your Data
Jetbanla's Six Core Pillars of Privacy Protection
SSL Encryption
Every transaction and data exchange is secured with 256-bit SSL encryption. No third party can access your information.
Secure Data Storage
Your information is stored on secured servers. Regular security audits and backups are conducted to ensure data integrity and safety.
No Data Selling
Jetbanla never sells your personal information to advertisers or third parties. This is an absolute, non-negotiable policy.
KYC Verification
Documents collected for identity verification are stored with the strictest confidentiality and used only when required by regulatory authorities.
Marketing Preferences
You can unsubscribe from promotional emails or SMS at any time. We do not send unsolicited marketing communications.
International Standards
Jetbanla adheres to international data protection standards, applying the best available technology and practices to keep your information safe.
1 Privacy Policy Introduction
Jetbanla (https://jetbanla.net) is a trusted online betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how we collect your personal information, how we use it, and how we keep it secure.
By using the Jetbanla website or creating an account, you agree to this Privacy Policy. We may update this policy at any time. For significant changes, a notice will be posted on the website.
This privacy policy applies to all Jetbanla services — including the website, mobile browser, live chat support, and email communications. We comply with international data protection laws and applicable data protection regulations in Bangladesh.
2 What Data We Collect
Jetbanla collects only the information necessary to provide its services. We do not collect unnecessary or excessive data. A detailed breakdown is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Account Verification (KYC) |
| Contact Information | Email, Mobile Number | Account Management & Support |
| Financial Information | Mobile banking number | Payment Processing |
| Technical Information | IP Address, Browser, Device | Security & Fraud Prevention |
| Usage Data | Betting history, login times | Service Improvement & Responsible Gaming |
3 How We Collect Your Data
Jetbanla collects your information through several methods. In every case, we maintain the highest standards of care and transparency:
- Directly from you: Information provided through registration forms, profile updates, support contacts, or the verification process.
- Automatically: When you use our website, technical data is collected through cookies and log files.
- From payment providers: Financial details required when transacting via Mobile Pay, Nagad, or Rocket.
- From verification services: Information obtained from authorized third-party verification services for identity confirmation.
We never collect information from social media or any unauthorized source without your explicit consent.
4 Purpose of Data Use
Jetbanla uses your data only for specific and legitimate purposes. A complete list is provided below:
- Account creation, management, and verification.
- Deposit & withdrawal processing.
- Preventing fraud, money laundering, and other illegal activities.
- Providing customer service and support.
- Monitoring usage patterns to promote responsible betting.
- Fulfilling legal and regulatory obligations.
- Improving service quality and developing new features.
- Sending you promotional offers and updates on new services, with your consent.
5 Data Sharing Policy
Jetbanla shares data only in very limited circumstances and under strict rules. We never sell your information. Below are the only situations in which data may be shared:
- Payment Provider: Necessary information is shared with Mobile Pay, Nagad, or Rocket to process transactions.
- Identity Verification Service: With approved verification agencies to complete the KYC process.
- Legal Authorities: When legally required by court order or government directive.
- Security Investigation: When required for investigating fraud or illegal activity.
Even in these cases, only the minimum necessary information is shared. All third parties are contractually bound to uphold our privacy standards.
6 Cookies & Tracking
The Jetbanla website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics cookies: Collects site usage statistics to help improve our services.
You can disable non-essential cookies from your browser settings. However, doing so may affect the functionality of certain features.
7 Data Protection Measures
Jetbanla uses multi-layered security to protect your privacy. Here are the key technical and organisational safeguards we have in place:
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Data stored on our servers is protected with AES encryption.
- Regular security audits and penetration testing are conducted.
- Only authorized staff have access to specific data.
- All staff receive regular training on data protection.
- Automated systems are in place to detect suspicious activity.
In the event of a data breach, we will notify affected users within 72 hours and take immediate remedial action.
8 Your Rights
Under Jetbanla's Privacy Policy, you have the following rights:
Right to Access Your Data
You may request to know what information we hold about you. We will respond within 30 days of your request.
Right to Data Correction
If any of your information is incorrect, you can request a correction.
Right to Erasure
You may request deletion of your account and data unless retention is required by law.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time. Every email includes an unsubscribe link.
9 Data Retention Period
Jetbanla does not retain your data longer than necessary. The retention period for each type of data is listed below:
- Account Information: For the duration of active account use and up to 5 years after closure.
- Transaction Details: Up to 7 years when required by law.
- KYC Documents: Up to 5 years after account closure.
- Cookies data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Support Contact: Up to 3 years from the date of contact.
Once the designated retention period ends, data is securely deleted or rendered unrecoverable.
10 Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: privacy@jetbanla.net
- Support Email: support@jetbanla.net
- Live Chat: Via website 24/7
We aim to respond to all privacy-related requests within 30 business days. For urgent matters, contacting us via live chat will get you a faster resolution.